Shipping & Returns

Shipping Policy — Playroom Vibes

Shipping Destinations

We proudly ship worldwide, delivering your favorite adult toys, games, and accessories wherever you are.

Free Shipping in Australia

Enjoy free standard shipping on all orders over $100 within Australia.

Shipping Costs

• For Australian orders under $100, standard shipping fees apply at checkout.

• International shipping costs vary by destination and will be calculated at checkout.

Processing Time

All orders are processed within 2 to 5 business days (excluding weekends and public holidays).

Delivery Time Estimates

Please note that because we use dropshipping suppliers, delivery times can be longer than usual. For Australian orders, expect delivery within 10 to 21 business days. For New Zealand, delivery typically takes 14 to 28 business days. Orders to the United States and Europe usually arrive within 14 to 35 business days and 14 to 40 business days, respectively. For other international destinations, delivery can take anywhere from 21 to 45 business days.

Tracking Your Order

Once your order ships, you will receive a tracking number via email so you can follow your package’s journey.

Customs and Duties

International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, discreet packaging with no indication of the contents.

Shipping Issues

If your order is lost or delayed, please contact us at support@playroomvibes.com and we’ll assist promptly.

⚖️ Refund Policy — Playroom Vibes (Australia Compliant)

At Playroom Vibes, your satisfaction is important. We follow Australian Consumer Law (ACL), which guarantees certain consumer rights.

1. Change of Mind & Hygiene Products

Due to health and hygiene reasons, we do not accept returns or offer refunds for adult toys, lingerie, consumables, or any intimate products unless they are faulty.

2. Consumer Guarantees under ACL

If a product is faulty, not as described, or unsafe, you are entitled to a repair, replacement, or refund under Australian Consumer Law. Please contact us within 7 days of receiving your order to report any issues.

3. Faulty or Damaged Products

If your product arrives damaged or defective:

• Email us within 7 days at support@playroomvibes.com

• Provide your order number, photos, and details of the problem

We will assess your claim and provide a replacement or refund where appropriate.

4. Shipping & Delivery Issues

If your order is lost or delayed, contact us promptly so we can assist with tracking or reshipping.

5. How to Contact Us

For all refund inquiries, please email:

support@playroomvibes.com